How we use your personal data
We define Personal Data as the information that you give to us and the information we record of our interaction(s) with you as well as the permissions you give us in relation to newsletters and outreach information we offer.
Examples of the type of data we collect include, name and address, contact details (e.g. phone, email), medical history (to support you better), your GP details, details of your next of kin and their contact details.
Our promise to you
We will: –
- NEVER sell your data
- Keep your data private
- Store your data in a safe and secure manner
- Offer the choice to manage and review your outreach settings at any time
- Only share your information with a third party with your express permission (to support your recovery)
- Only use your data if we have a justifiable reason to do so (one of the following)
- Legal Duty
- Legitimate interest
- Your Consent to do so
The ways in which we collect your data
We collect your data in a number of ways, via our website www.thehelpfulclinic.com, via our Discovery Process questionnaires, clinical notes that are taken as you progress along your Journey, when you attend one of our training sessions or when you sign up to our newsletter.
How will we use your data
|What we use data for||What are our reasons|
|To send Newsletters||Updates on our services and outreach projects,
helping you to get the most from our services
|To support you along
|To ensure you get the best service we can
possibly offer, giving you value for money
and the best support
How your data will be stored
Your data rights and how to exercise them
The right to be informed
This document is designed to keep you informed about what data we collect, why and how we use it and where we keep it. Our policy is to make everybody aware of this document at our first engagement.
The right of access and portability
You have the right to access the data we hold on you as well as to request it transferred to a third party, please contact us for more information.
The right to rectify
You have the right to amend the data that we hold or how we use it, your preferences can be updated at any time, please contact us for more information.
The right to be forgotten
Sometimes also referred to ‘the right to object’ or ‘the right to erasure’ . You can request, at any time, to have all your personal data that we hold completely, safely and permanently deleted. Please contact us for more information.