Fees and rates
Fees and Rates will differ depending on which services are being utilised – please find summary below: –
- Ongoing ‘ad-hoc’ consultancy is charged at £90 per hour, rate will be pro-rata for shorter appointments. Clients will be invoiced on the day of the consultation by email and payment is due within 7 days of invoice date.
- The Journey Programme is charged at £810 – inclusive of consultation time and materials – which will be invoiced by email and is payable in advance of the programme commencing.
- The Online First Aid Kit is charged at £90 payable at the beginning of the course.
- Open Workshop is charged ahead of the workshop. The fee includes the training itself and all course materials.
- Team Workshop fees and rates are negotiated individually with each organiser. The fee includes the training itself and all course materials. It does not include the venue, lunch and other refreshments, as these are the responsibility of the person(s) organising the event. The organiser will be invoiced by email for a 10% deposit to confirm the training in our calendar with the balance due 14 days before the date of the training.
Special requirements
In all cases, we aim to accommodate any special requirements regarding participants individually (or as a group when dealing with the Team Workshops). Please let us know if there are specific concerns in your Discovery Call or for Workshops any aspects or topics you would like to be included or excluded ahead of the event.
Participant numbers
Individual consultations (Ad-Hoc or Journey) will be one to one unless expressly agreed with us in advance. With Team Workshops the number of participants is agreed at the time of booking. Any additional participants need to be agreed in writing / by email prior to the workshop.
Cancellations
We understand that things can change cancellations be necessary, below are the cancellation requirements: –
- Ad-Hoc and Journey Consultations – Notice of cancellation should be made at least 48hrs before the appointment, if this condition is met there will be no charge. If the cancellation is within that 48-hour period we will ask for a donation of the value of the consultation which will be used to offer consultation time to those on the waiting list payable within 7 days.
- Open Workshops – Bookings for Open Workshops made on Eventbrite follow the Eventbrite process for cancellations. The process for open workshops organised by a local organiser is that cancellations made up to 28 days prior to the workshop date we will provide a full refund, including the deposit. For cancellations made up to 2 weeks prior to the workshop date we will provide a partial refund, retaining the deposit. For cancellations made within the 2-week period ahead of the workshop date we 50% refund. For cancellations made 48 hours before or on the day of the workshop no refund is given, unless in exceptional circumstances. Please notify us by email that you need to cancel.
- Team Workshops – Please notify us by email that you need to cancel. For cancellations made up to 28 days prior to the workshop date we will provide a full refund, including the deposit. For cancellations made up to 2 weeks prior to the workshop date we will provide a partial refund, retaining the deposit. For cancellations made within the 2-week period ahead of the workshop date we 50% refund. For cancellations made 48 hours before or on the day of the workshop no refund is given, unless in exceptional circumstances.
Non-Attendance
Ad- Hoc and Journey Consultations – Non-Attendance will be treated as a short notice cancellation as detailed above.
Workshops – The Helpful Clinic is not responsible for non-attendance and non-attendance will not affect the workshop fee. We are unable to refund individual places on the workshop.
Cancellation by The Helpful Clinic
Ad-Hoc and Journey Consultations – No charge will be incurred whatever the notice of cancellation.
Workshops – Should we need to cancel the workshop at whatever time, in advance or on the day, full refund is given, including the deposit.
Venues
Ad-Hoc and Journey Consultations – It is the client’s responsibility to ensure they are in the best possible location to receive the consultation. We recommend a safe, quiet and private location with a strong Wi-Fi connection or phone signal along with the use of a hands-free headset, this will ensure quality and privacy and will protect against the physical fatigue associated with holding up a telephone handset for an hour at a time. Examples of inappropriate locations would be in any public place or whilst driving. Patients and clients should also ensure sufficient time is allowed to prepare before, and reflect after a consultation to ensure the most benefit is gained.
Open Workshops – The Helpful Clinic and/or the local organiser is responsible for all arrangements relating to the venue including liability and indemnity insurance (as required). The Helpful Clinic and/or organiser is responsible for all costs relating to the venue. In the unlikely event of cancellation, The Helpful Clinic and/organiser retains this responsibility.
Team Workshops – The organiser is responsible for all arrangements relating to the venue including liability and indemnity insurance (as required). The organiser is responsible for all costs relating to the venue. In the unlikely event of cancellation by either party, the organiser retains this responsibility.
Liability
The First Aid Kit workshop is a First Aid response to feelings, both emotions and physical sensations. It is not intended as clinical, psychological or therapeutic support. Participants should take professional advice if deemed necessary.
